At Shopping Palace, customer satisfaction is our priority. We are committed to ensuring you have a positive shopping experience. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below for detailed instructions on how to proceed.
1. Returns
If you are unsatisfied with your purchase, you may return the item(s) under the following conditions:
- Return Period: You have 7 days from the date of delivery to request a return. Returns requested beyond this period will not be accepted.
- Item Condition: Returned items must be unused, unworn, unwashed, and in their original packaging with all tags intact. We cannot accept returns for items that show signs of wear, damage, or tampering.
- Non-Returnable Items: The following items are not eligible for return:
- Products purchased on sale or with a discount
- Customized or personalized items
- Intimate apparel, undergarments, and swimwear
- Perishable goods (e.g., food or cosmetics)
2. Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. If your return is approved, refunds will be processed as follows:
- Refund Method: You may choose to receive your refund through the original payment method or store credit.
- Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
Please note: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).
3. Exchanges
Exchanges are only offered for defective or damaged items. If you receive a damaged item, contact us within 48 hours of delivery at [email protected], providing your order details and images of the damaged product. We will arrange either an exchange or a refund for the defective item.
4. Return Shipping Costs
- Customer Responsibility: If you are returning an item for personal reasons (e.g., change of mind), you are responsible for the return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.
- Defective Items: If you’re returning an item due to a mistake on our part, we will cover the cost of return shipping.
5. How to Request a Return or Refund
To initiate a return or refund, follow these steps:
- Contact Us: Email us at [email protected] with your order number, reason for return, and any relevant images.
- Wait for Authorization: Our customer service team will review your request and provide instructions for returning the item.
- Ship the Item: Once approved, securely pack the item and send it to the address provided in the return instructions.
- Receive Refund or Exchange: After we receive and inspect the item, we will process your refund or exchange based on the policy.
6. Cancellations
Orders can be canceled if they have not been dispatched. If you wish to cancel your order, contact us at [email protected] as soon as possible. If your order has already been shipped, it cannot be canceled, and you will need to follow our return process.
7. Contact Us
For any questions or further assistance with your return or refund, please reach out to us:
- Email: [email protected]
- Phone: +92 302 0132222
- Mailing Address: Shopping Palace, Karachi, Pakistan
Thank you for shopping with Shopping Palace! We value your business and appreciate your understanding.